Designation: AR Caller
Department: Revenue Cycle – Accounts Receivable
Reporting To: Team Lead – Accounts Receivable
Location: Pune, Work from Office
Job Type: Full Time, Permanent
Shift: US Shift / India Night Shift
Role Overview:
An AR Caller is responsible for handling US healthcare providers’ Accounts Receivable.
Job Responsibilities:
- Review the claim allocated and check status by calling the payer or through IVR /Web Portal
- Responsible for calling insurance companies in the US and following-up on outstanding accounts receivable
- Ask relevant questions depending on the issue with the claim and record the responses
- Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
- Record the actions and post the notes on the customer’s revenue cycle platform
- Ensure that the quality and production are met as per expectations
- Understanding of denials and denial reasons and obtain resolution from carriers
- Claim submission – Electronic, Paper or Direct Data Entry (DDE)
- Use appropriate client specific call note standards for documentation
Job Requirements:
- Should have a minimum of 1 years of experience in A/R calling for the US healthcare provider market.
- Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Client's medical billing software training will be provided.
- Should have strong revenue cycle and denial management knowledge
- Knowledge of HIPAA, Insurances and their Plans, Worker’s Comp, No-Fault
- Strong oral and written communication skills (English)
- Excellent Calling etiquette
- In-depth knowledge of MS office
- Ability to multi-task
Education & Certification Requirements
- Undergraduate, Graduate and/or Postgraduate degree